Salesforce Live – The Nottingham Building Society rethinks digital strategy in light of COVID-19

(Image sourced via The Nottingham Building Society Facebook )

The Nottingham Building Society was founded back in 1849 by a small group of Nottingham businessmen, led by local Quaker Samuel Fox. The first ever branch used to open between 6pm and 9pm on the first Tuesday of each month and the vision for the building society was to help people own their own home, as well as offer them a safe and secure place for their savings.

Since then The Nottingham (as it’s more commonly known) has grown to serve over a quarter of a million members across the UK and now has 67 branches across 11 counties. Gone too are the days of a three hour opening window once a month, with the building society expanding its use of digital services for members rapidly.

The Nottingham has had a digital strategy in place for over three years, which served

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