State recognized for two new chatbots and COVID-19 response website
The Center for Digital Government awarded the State of South Carolina fifth place in the overall state category of the 2020 Government Experience Awards.
South Carolina, which partners with digital government solutions firm NIC South Carolina, located in Columbia, was honored for recent improvements to the sc.gov digital government platform, introducing the state’s first chatbot, Caroline, and launching accelerateSC, a one-stop COVID-19 recovery tool with its own chatbot, Axel.
Accessible from SC.gov and on citizens’ mobile devices, Caroline assists users in finding a variety of information instantly, ranging from renewing a license, paying a traffic ticket or contacting their legislature. Since her debut in January 2020, Caroline has helped multiple concurrent users at once and answered over 17,000 questions.
The accelerateSC website was developed at the request of South Carolina Governor Henry McMaster in collaboration with the Department of Administration
State recognized for overall user experience across state web portal, COVID-19 response
The Center for Digital Government awarded the State of Vermont fourth place in the 2020 Government Experience awards for the overall state government experience category.
Vermont, which partners with digital government solutions firm NIC Vermont, located in Montpelier, was honored for the user experience strategies across the Vermont Web Portal and Vermont.gov.
“This award is a culmination of the hard work and research we’ve put into making sure our state web properties serve the people of Vermont in the best way possible,” said Secretary John Quinn, Chief Information Officer for the State of Vermont. “One of our goals for this initiative was to make sure users can quickly perform functions and find information, and this award solidifies we are on the right track. We will continue to focus on creating citizen-centric digital government experiences.”