In June I booked a hire car with Europcar for a week’s holiday in France. I paid a higher rate which allowed me to cancel for a cash refund and phoned to confirm that this was what I was entitled to. However, when the government advised against travel to France, Europcar told me that under French law it was allowed to issue a credit note instead of a refund. It claimed that since the car was booked in France my contract was with its French counterpart, despite the fact the payment was taken in sterling and Europcar’s address on my credit card statement given as Watford. I think Europcar is choosing the law that suits it best.
You have good reason to think that. I began by asking Europcar why customers who need to cancel a booking by phone are directed to a number that costs up to